General terms and conditions of sales


Applicable from 01st April 2023

These General Terms and Conditions of Sale (“GTC”) are concluded by and between, on the one hand, ORECA SAS, with a share capital of 3 655 300 euros, registered with the Registre du Commerce et des Sociétés of Toulon (France) under number 302 045 794, whose registered office is at Parc d’activités de Signes, Allée de Dublin, 83870 Signes (“ORECA”), and on the other hand, any natural or legal person making a purchase via the following website : (“Website”), or by any other available means (“Customer”). The Customer declares to be of legal age or hold parental permission, and to have the legal capacity to enter into contracts, allowing him or her to place an order on the Website or by any other available means.

ORECA holds all rights necessary to market and distribute the French Rugby Federation products on the Website.

For any questions regarding an online or in-store purchase, the ORECA Customer Relations Centre (“Customer Service”) can be reached :

  • at +33 (0)4 83 24 83 26 from 9:00 AM to 6:30 PM, Monday through Friday and, from 9:00 AM to 12:00 PM and 2:00 PM to 6:00 PM, with the exception of public holidays,
  • From the “My account” section available on the Websites,
  • In writing by email to:,
  • by mail to: Boutique France Rugby at ORECA - BP 706 - 83030 Toulon Cedex 09.

The parties agree that their relationship will be governed exclusively by these GTC which are available on the Website at the time of the validation of the order and prevail on any other condition such as the CGS of the Customer. These GTC are subject to change. Therefore, the GTC’s applicable are those in force on the Website on the purchase date.


1.1 The order validation implies acceptance without restriction or condition of these GTC. 1.2 The purchase is complete once the order is received by our services. The Customer receives an acknowledgement of receipt as confirmation of the order which will be sent by email. 1.3 Pursuant to article L122-1 of the French consumer Code, ORECA may refuse the order if it is abnormal, made in bad faith or for any other legitimate reason, including without limitation, in case of litigation with the Customer regarding the payment of a previous order.


2.1 The sales prices of the products are the prices indicated on the Websites on the purchase date. 2.2 The prices indicated on the Websites or on the commercial material are quoted Ex-works and are subject to change without prior notice. ORECA shall not be held liable for such change. 2.3 Prices are expressed in euros tax included (“VAT”), French VAT, excluding shipping costs and custom fees (“Ex Works”), all other currencies are displayed as an indication. Therefore, the payment is made in euros and any additional costs related to currency fluctuations and banking operations are entirely at the Customer's expense. The telecommunication costs inherent to the access of the Website remain the exclusive responsibility of the Customer.


3.1 The visuals, technical specifications and photos displayed in our commercial documentation and Website are not binding and are given for illustrative purposes only. They are subject to change without prior notice. 3.2 Deletion or modification made by ORECA’s suppliers to products ordered by the Customer allows ORECA to cancel the order placed by a Customer without the Customer’s consent, unless such Customer agrees to modify the order.


4.1 Rugby schools that benefit from an endowment granted by the French Rugby Federation must contact ORECA's customer service by phone at the following number: 04 83 77 99 01, or at the following email address:, in order to benefit from it. 4.2 Pre-ordered products are not in stock, therefore the confirmation of the order will not lead to the shipment of the order. 4.3 The payment of the pre-ordered products is due at the moment of the confirmation of the order by the Customer. Otherwise, the pre-order will not be honored. 4.4 If the order is not shipped within nine (9) months after the confirmation of the order, then the Customer may contact the customer service to request the cancellation of the order and obtain a full refund. 4.5 The Customer will receive an email informing them of the shipping date of the order.


5.1 The Customer selects one of the delivery modes proposed on the Website in the course of the ordering process. The Customer shall be the sole responsible in case of a failure to deliver due to an error in the address of delivery. 5.2 Delivery costs depend on the amount of the order and the delivery mode chosen by the Customer. They are indicated to the Customer before the order confirmation 5.3 ORECA commits, in accordance with applicable regulations, to deliver the products within 4 (four) months from the date of order, subject to due completion by our provider of the ordered products. The Customer receives confirmation of the dispatch of the order by email. Delivery terms are expressed in working days.  Delivery times are given as an indication only, and do not constitute a commitment on the part of ORECA. 5.4 In case delivery time exceeds the length above mentioned, the Customer may request the cancellation of the order and claim reimbursement. For this purpose, once the 2 (two) months period has passed, the Customer must send an unambiguous statement of his intention to cancel his order to the Custom Service. 5.5 Upon receipt of the order at the destination, it is the Customer's responsibility to check the condition of the packaging and the products in the presence of the carrier to ensure that there is no damage. In case of anomaly (damaged packaging, missing, damaged or broken products), it is up to the Customer to issue the necessary reserves and claims, or even to refuse the package containing the order when it is obviously damaged upon delivery. Moreover, the Customer will have a period of 3 (three) working days to notify ORECA via the claim form on the Site with a photo to show the anomaly. Failure to report within the above time limit will extinguish any claim. 5.6 Delivery, customs and return costs will be charged to the Customer even in case of refusal to accept the order, with the exception of cases of refusal for damaged packages.


6.1 The Customer acting as a Consumer, in accordance with the article L.221-18 of the French Consumer Code, shall have a period of 14 (fourteen) calendar days from the date of delivery of the ordered products to exercise his or her withdrawal right. The Customer shall send the Customer Service either by the claim form available on the Website or by an unequivocal notification to Customer Service, expressing its willingness to retract according to the model below. Return fees shall be borne by the Customer.


For the attention of Customer Service FFR - Chez ORECA

BP 706

83030 Toulon Cedex


Dear Madam, Sir,

I hereby notify herewith the withdrawal from the contract for the sale below:

  • Order’s number (mentioned under the section « My account » of the shop)
  • Returned Product
  • Ordered the / Received the
  • Name of the customer
  • Email address of the customer:
  • Postal address

                   Date and Signature


6.2 ORECA offers the possibility to the Customer to return the ordered products for a refund, within 30 (thirty) calendar days from the delivery date, provided that the returned products are in a new, undamaged condition and in their original packaging. If these conditions are not respected, that the product has been used or that the deadline has not been respected, then no refund will be made. Beyond this period, no product will be refunded. The customer will be responsible for the entire cost of returning the products ordered.6.3 Nonetheless, no return provided by the articles 6.1 and 6.2 shall be accepted in the case of specific order regarding products which are not in stock, custom made, customised and/or ordered specially for the Customer. 6.4 The returns must be followed by the merchandise authorization number received from the Customer Service on the day of the claim. The top portion of the return form (‘bon de retour’) must be visible on the exterior of your return parcel, and the bottom portion must be included within the parcel. Any return not stating or not ascertaining the return merchandize number shall not be treated by our services and will be available for pick up from our warehouse. 6.5 If the product is not returned in its original condition and packaging, ORECA reserves the right to retain a minimum of 20% of the price of said product for storage, packing or/and reconditioning. Furthermore, for the returns mentioned in article 6.2, ORECA reserves the right to refuse the refund if the products are not returned in their original state. In this case, if the customer wishes to get back the said products, he will have to pay the return fees.


7.1 The consumer has a period of two years from the delivery of the product to obtain the implementation of the legal guarantee of conformity in case of a defect of conformity. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date of its occurrence. 7.2 The legal guarantee of conformity entails the obligation for the professional, if applicable, to provide all updates necessary to maintain the conformity of the product. 7.3 The legal guarantee of conformity gives the consumer the right to repair or replace the product within thirty days of his request, without charge and without major inconvenience to him. 7.4 If the product is repaired within the framework of the legal guarantee of conformity, the consumer benefits from an extension of six months of the initial guarantee. 7.5 If the consumer requests the repair of the product, but the seller imposes the replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the product. 7.6 The consumer may obtain a reduction in the purchase price by keeping the product or terminate the contract by obtaining a full refund in exchange for the return of the product, if: 1° The professional refuses to repair or replace the product; 2° The repair or replacement of the product occurs after a period of thirty days; 3° The repair or replacement of the product causes a major inconvenience to the consumer, in particular when the consumer definitively bears the cost of taking back or removing the non-conforming product, or if he bears the cost of installing the repaired or replacement product; 4° The non-conformity of the product persists despite the seller's attempt to bring the product into conformity, which has remained unsuccessful. 7.7 The consumer is also entitled to a reduction in the price of the product or to termination of the contract if the defect in conformity is so severe as to justify immediate reduction in price or termination of the contract. The consumer is then not obliged to ask for the repair or replacement of the goods beforehand. 7.8 The consumer is not entitled to terminate the sale if the lack of conformity is minor. 7.9 Any period of immobilization of the product for the purpose of its repair or replacement suspends the guarantee that remained until the delivery of the repaired product. 7.10 The rights above mentioned result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code. 7.11 A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code). 7.12 The consumer also benefits from the legal guarantee of hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the good is kept or to a full refund against return of the good.


8.1 The products are payable in cash at the time of the order. 8.2 Means of payment accepted are credit card and Paypal. 8.3 Orders are shipped once payment is cleared. In the case that the payment is not possible, the order shall be immediately terminated as of right.8.4 Any amount paid by the Customer at the time of the order shall be considered by the parties as a deposit. 8.5 In case of late payment, the Customer shall be charged interests calculated on the basis of a rate equal to the interest rate applied by the European Central Bank to its most recent refinancing operation increased by ten percentage points as well as a lump sum per invoice for recovery costs of 40 euros. 8.6 In the event of non-payment, ORECA shall be entitled to request the Customer to pay damages in the amount of 15% of the total amount including taxes of the debt, with a minimum amount of 300 (three hundred) euros per debt regardless of the amount of the actual loss suffered. 8.7 Special terms and conditions of payment agreed between the parties, shall become null and void in the event of a delay in payment, may it be partial. 8.8 In order to secure the Customer’s means of payment, ORECA may request all supporting documents regarding the identity and/or residence and/or means of payment used or require a payment by wire transfer. The failure or refusal to send the requested supporting documents or to pay by wire transfer may lead ORECA to refuse the Customer’s order. Any delay in sending the requested supporting documents or the wire transfer receipt to ORECA may delay the transportation and delivery of the ordered items.


All trademarks, figurative or not, and more generally any and all trademarks, illustrations, images and logotypes appearing on the products, their accessories and packaging, whether registered or not shall remain the exclusive property of the Fédération Française de Rugby. Any reproduction, modification or use of the trademarks, illustrations, images and logotypes, in whole or in part, in any form or on any medium whatsoever, without the prior written consent of the Fédération Française de Rugby is strictly prohibited. The same applies to any combination or conjunction with any other trademark, illustration, image, symbol and/or logotype and more generally any distinctive mark intended to form a logo composite as well as any copyright, design, model and patent which are the property of ORECA.


As co-personal data controller, FFR and FFRD can collect personal data. In accordance with the French Freedom and Information Law of 6 January 1978 and the EU Regulation n°2016/679, the Customer shall have a right to access, rectify and oppose his or her personal data. To exercise this right, the Customer shall send a written request stating his/her name and address to the address ORECA invites you to refer to the Charter of persona data protection available on the Website.


11.1 ORECA’s obligations shall be suspended in case of Act of God or Force Majeure event, such as defined under article 1218 of the French civil Code and French caselaw, which would impede or delay the performance thereof. In this case, ORECA shall not be held liable and the Customer shall not be entitled to any damages whatsoever.  11.2 ORECA shall promptly inform the Customer of the existence of a Force Majeure event. 11.3 If ORECA’s obligations are suspended for more than 4 (four) months, the Customer shall have the possibility to cancel the order and ORECA shall reimburse such order.


12.1 Any dispute relating to or arising out of these General Terms and Conditions of Sale shall be submitted to French law to the exclusion of any conflict of laws rules and the 1980 Vienna Convention on International Sales of Goods. 12.2 Any claim arising out between ORECA and a Customer who, in compliance with the definition given by the preliminary article of the French Consumer Code, acts as a professional, shall be submitted to the commercial courts of Toulon (France). 12.3 In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, ORECA is a member of the FEVAD Ombudsman’s Service (Federation of e-commerce and distance selling) whose contact details are as follows : BP 20015 – 75362 Paris Cedex 8 – After a prior written approach by consumers to ORECA, the Ombudsman’s Service may be seized on the FEVAD website any consumer dispute that has not been settled. 12.4 The European Commission set up a dispute resolution platform in order to record claims from European consumers related to a purchase online and send them to the competent national mediators. This platform is available on this weblink. 12.5 In case of discrepancy between the French and the English versions of the GTC, the French version shall prevail.